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T-Mobile and Orange stopped signing up new customers

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T-Mobile and Orange It's the end of five main operator brands. Who knows how many will stay by the end of the year?

It’s the end of five main operator brands. Who knows how many will stay by the end of the year?

EE announced that as of February 2, 2015, it stops selling Orange and T-Mobile plans and it won’t produce anymore PAYG SIM cards of these two brands.

It was believed that as a result of the deal with BT, EE will have to scrap their old brands, T-Mobile and Orange, by the time the operator is sold. Shortly after official announcement about the takeover, EE informed customers that their legacy brands are being phased out.

What it means is that since February 2 customers have not been able to get a monthly plan from direct sales channels like EE shops, while indirect channels offer T-Mobile and Orange contracts till the beginning of March. In terms of PAYG SIM cards, the published information says that EE has already stopped issuing new pay as you go SIM cards and all of these available in shops will become obsolete if not activated within a year. It is the last call if you want to become customer of any of the brands.

There are about 19 million customers in T-Mobile and Orange and the change will also affect them. They don’t need to sign a new contract straight away, but when the current one expires there will be no possibility to prolong it. EE has been actively promoting their 4G brand among that 19 million customers and it is said that already most of them are receiving exclusive deals to transfer their mobile services to EE. If you are a T-Mobile or Orange PAYG SIM card customer then it seems that EE will not force you to change the network but it hopes that the switchover will happen naturally as current T-Mobile and Orange pay as you go tariffs will not be updated so customers will eventually move to a network with better rates. It is still unknown how EE will try to attract their legacy brands’ PAYG SIM card customers to their 4G network.

EE explains the introduction of this idea by quoting their newest data which says that more than 90% of their new and upgrading customers choose EE over T-Mobile or Orange. As a result it won’t cause an upheaval if the brands are phased out as customers naturally go to EE. The 4G operator hopes to convert all T-Mobile and Orange customers to their 4G brand in the upcoming future and as so many people choose EE vast majority of customers will not feel forced to choose the new brand over the legacy ones. However, it is clear that EE did not expect such turn of events as last May its CEO stated that the T-Mobile and Orange brands “will stay for years” before finally phased out.

Written by adm

February 17th, 2015 at 10:05 am

Posted in networks

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EE swallows Orange and T-Mobile

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EE is taking over Orange and T-Mobile brands

EE is taking over Orange and T-Mobile brands

Orange and T-Mobile British websites ceased to exist and all traffic from there is redirect to EE.co.uk, however, it seems that this does not mean the end for those brands in the UK.

Customers might have been surprised lately if they wanted to open either Orange’s or T-Mobile’s websites as these simply do not work anymore. More precisely, T-Mobile website is completely down, while Orange’s has been limited to news, entertainment and sport sections. As a result, it is not possible to order online neither T-Mobile’s nor Orange’s contracts and the same is true in terms of their PAYG SIM cards. If a customer is interested in one of T-Mobile’s or Orange’s products, they need to go to one of EE’s retail outlets.

It is unclear for how long this situation will last. At this time, EE’s management says that there are no plans for ditching Orange’s and T-Mobile’s 3G plans and they hope that customers will shift towards EE’s 4G plans naturally. Nobody knows, however, whether EE will try to persuade old customers to switch to EE by not updating Orange and T-Mobile plans or maybe in the end by completely phasing them out.

Nevertheless, the decision to close Orange’s and T-Mobile’s websites should not come as a surprise because both companies have been working together on the British market since 2012. This is just another step to streamline the joint venture and instead of maintaining three brands stick to one which has in total above 30 million customers.

Written by adm

April 30th, 2014 at 3:42 pm

Posted in networks

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WSJ – roaming changes in Europe

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Wall Street Journal has published an article on Europe’s walk away from roaming and the impact it has on mobile operators.

EU roaming

Operators react to looming EU roaming change

Neelie Kroes and her supporters are lobbying for abolishing roaming inside EU. The package of legislation advocated by the Commissioner was supposed to be voted through by ITRE Commission on February 24; however, it was postponed to a later date. Nevertheless, EU officials set their mind to make roaming free and don’t seem to stop pursuing this goal.

This has already caused some reactions from mobile operators across Europe. Some smaller providers have already outpaced EU regulations as they completely eliminated roaming fees or reduced them significantly. This led to major operators taking steps to retain their customers. Orange has recently launched a promotion that would waive the roaming fees for customers with a monthly plan of €30 or more in France. Similarly, E-Plus in Germany allows customers a plan with no additional roaming fee for a flat rate of €3 a month, while Swedish Tele2 offers their customers a €55 plan for unlimited calls and texts plus 1 GB of data accessible in all EU countries.

Major operators know that roaming is a lucrative source of income and now want to limit the damage a new legislation can cause. However, EU’s survey showed that no roaming means additional 300 million customers for mobile providers. In due time, all operators will have to react to the upcoming change and not only for better tariffs for contract customers, but also ensure that people who use PAYG sim cards will freely use them abroad.

Written by adm

February 28th, 2014 at 7:53 pm

Posted in mobile coverage

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Orange cut roaming charges

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Orange wants to roaming charges in EU

Orange wants to roaming charges in EU

Orange wants to become the first mobile operator to get rid of roaming charges in their key European markets.

Orange wants to meet the expectations of their premium customers and decided to bring down their roaming charges across Europe. The operator has chosen their key market, i.e. France, Spain, Belgium, Romania, Slovakia and Luxembourg, in which pay monthly customers with tariffs starting from €30 will be able to roam for free in Europe. The rest of Orange Pay Monthly customers will have to settle for better value-for-money in updated Go Europe roaming tariffs. On top of that, Orange is planning to launch 4G roaming in such countries like the UK, Portugal, Spain and South Korea for French customers. However, by the end of 2014 such a service should be available across Europe too.

Orange CEO, Stephane Richard said that their plan is to remove the need for many of their frequent roamers to even think about taking out a separate bundle. He added that this planned launch of free roaming in Europe comes from the popularity of Go Europe tariffs and meeting the customers’ expectations.

This announcement is yet another step to completely abolish roaming in Europe. Hopefully, Orange will continue this trend and sooner or later provide free roaming to pay as you go SIM cards too.

http://shop.orange.co.uk/mobile-phones/offers/pay-as-you-go

Written by adm

February 1st, 2014 at 6:31 pm

Orange UK for France

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The provider’s PAYG customers will be able to top-up while being in France and thus lowering their roaming costs.

orangeThe fruity operator presented a new deal for pay as you go customers that travel for business or pleasure to France.  The offer gives any Orange UK pay as you go SIM card owner a possibility to get a top-up in France for €39.99 (ca. £34). Such top-up will give an allowance of 120 minutes, 1000 texts and 1GB of data to be used in France or when calling the rest of the world. However, you only have 14 days to use it up. Should this be not enough, you can obtain an additional top-up for €30 (ca. £25) which will give you the same allowance as the previous one.

The top-ups will be widely available in France as you will be able to get them in Orange stores, supermarkets, petrol stations and newsagents all over the country.

Definitely it is a step forward to minimizing the costs incurred due to roaming fees, but still the top-up value seems a bit high for the allowance offered. Nevertheless, at least Orange UK pay as you go users will not have to worry about the state of their PAYG accounts while in France, because they will always have an opportunity to top it up virtually anywhere.

Written by adm

December 18th, 2013 at 8:03 pm

Phone Fund from Orange

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Phone Fund from Orange

Phone Fund from Orange

Phone Fund is another Orange’s promotion available only to pay as you go sim card customers. There is no need to activate is because it is done automatically when one is on pay as you go. Phone Fund means that every time customers top up they will receive 10 per cent of their top up amount into their very own fund. It is worth noting that the maximum amount of credit saved on the fund is £200. Customer has 12 months to use credit and after this period it expires. The great asset of this promotion is that money saved on the fund can be used as “discount off the price of any new PAYG handset when you transfer your number when purchased in an Orange shop, or by calling 450.” Phone Fund can be also used as an airtime credit when one joins Orange PAYM and transfer their number (joining Orange PAYM in an Orange shop or by calling 0800 079 2000). Phone Fund is not available with any offer and in case when the promotion is withdrawn there is 2 months to use credit, otherwise it will expire.

Written by adm

April 18th, 2013 at 10:49 am

Posted in tariffs&rates

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Reserve Tank from Orange

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Orange wants to meet its customers’ needs and gives them Reserve Tank. After activating reserve tank one has Additional Credit to use and now when they are out of credit Orange gives extra £2.50 to make calls. This promotion is available exclusively to pay as you go sim card customers. To activate Reserve Tank customers need to text TANK to 2002, then call 450 and follow the voice prompts. The promotion can be activated each time the balance reaches between 0 and 19 pence and must be paid back by topping up before it can be activated again.

Orange

Orange

Additional Credit can be used to make voice calls, send texts and multimedia messages to UK landlines or UK mobile numbers, whereas calls to Magic numbers, International calls and calls to the UK while being abroad are excluded from the service. Reserve Tank is not available on all tariffs and charges are 5p higher than standard rates. Credit is paid back after topping up and then standard rates are restored. What is more, air time credits, such as Bonus Top Up,  Upgrade Use £10, get £5 rewards will also be used at the higher rate until one tops up.

To deactivate Reserve Tank customer has to top up and send STOP to 1210. It is good to remember that to re-activate the service one may have to pay an arrangement fee.

Charges on Reserve Tank:

Anytime

fixed rates

Same

rates

24/7

Fixed

rates all

day

Choose

Your Own

Off Peak

Talk

and

Save

Free

Text

top-up

Speak Easy

Dolphin,

Canary,

Camel

Racoon

Orange to other UK mobile networks

40

40

45

55

45

45

20

25

20

Orange to Orange

15

20

25

25

30

25

20

25

20

Orange to UK landlines

30

20

25

40

30

25

20

25

20

Answer Phone

15

15

15

15

15

15

20

25

20

Text Messaging

15

15

17

17

17

15

15

15

15

Photo Messaging

35

35

35

35

35

35

35

35

35

Video Messaging

55

55

55

55

55

55

55

55

55

Video Calling – Orange to Orange

35

35

35

35

35

35

35

35

35

Video Calling – Orange to other networks

55

55

55

55

55

55

55

55

55

Written by adm

April 18th, 2013 at 7:56 am

Rise contract tariff prices

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Rise contract tariff. Due to rising costs and inflation, as EE explains, Orange and T-Mobile customers should be prepared to 3.3% increase to their contract costs. Thus, the average bill will increase 70p per month. However, the operators have created opportunity – price fixing service – to avoid any future price rise for the duration of the contract by paying additional fees according to customers’ monthly plans. The costs will be:

Rise contract tariff prices

– 50p for those paying below £14.99 monthly,
– £1 for those paying between £15 and £24.99 monthly,
– £1.50 for those paying between £25 and £34.99 monthly,
– £2 for those paying over £35.
The price rise will only affect those on 3G plans whereas those on 4G plans have nothing to worry about. For Orange customers, changes are said to start on April 10th and for T-Mobile customers on May 9th. New customers who joined Orange after 2 December and T-Mobile after 22 January have six-month grace period.
A spokesperson for EE said: ‘As a result of rising business costs, we are having to increase the price of some Orange and T-Mobile monthly plans. Typically the increase will be 70p a month – about the cost of a can of baked beans. At the same time, we have listened to our customers and understand that some would like the option of fixing the price of their monthly plan. That’s why we are also launching a “Fix Your Monthly Plan” option – the first of its kind in the industry. We know prices rises are never great news, but we always aim to offer great value to our customers as well as the best service on the UK’s biggest network.’

Written by adm

March 7th, 2013 at 11:34 pm

Posted in networks

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EE and MasterCard will deliver NFC payment

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EE and MasterCard will deliver NFC payment

EE and MasterCard will deliver NFC payment

Few days ago Everything Everywhere and MasterCard revealed that they will work together to bring NFC payment capability to Orange and T-Mobile customers. This new pre-paid system will allow payments via mobile phone to be made at over 100,000 retail outlets around the country. The joint venture has also announced that the payment system will eventually have also such features as person-to-person money transfers, loyalty rewards and other digital payment services. Marion King, President of MasterCard UK & Ireland, said: “As the use of cash continues to decline, we will be able to provide Everything Everywhere’s 27 million customers with an attractive range of new payment services backed by the processing power and security of MasterCard.”

The cooperation between EE and MasterCard is not something new, as they have been successfully working together on Orange QuickTap and Orange Cash pre-paid card that were launched in 2011. However, Everything Everywhere will not be the first mobile operator that looks into NFC payment as O2 launched the O2 Wallet this year and Vodafone has been working with Visa to bring mobile payment in 2012/2013.

 

Written by adm

August 31st, 2012 at 3:59 pm

Everything Everywhere to launch a new 4G brand

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Everything Everywhere, a joint venture of T-Mobile UK and Orange UK, confirmed it will create a third mobile operator brand for 4G services. This comes as a surprise because in the past the idea was to merge T-Mobile and Orange into one brand. However, the marketing masterminds figured it out that a more profitable move would be to create a new identity. This decision came shortly after Ofcom decided to allow Everything Everywhere use its existing spectrum to start providing 4G services from September 11. Other British mobile operators are infuriated by Ofcom’s call as they will have to wait till the spectrum auction later this year, which means they will not start providing 4G network sooner than 2013. The competition is also afraid that Everything Everywhere can take most of 4G network market share as the upcoming iPhone 5 is rumoured to be 4G compatible. This means that a major part of loyal Apple fans may migrate to Everything Everywhere’s new brand should it sell iPhone 5. From the customer point of view both new mobile operator and faster set up of 4G network are good news. New service provider, that is backed by T-Mobile and Orange, means stronger competition on the market and better deals for the customers. Starting 4G network before 2013 will give a possibility to have quicker Internet connection on mobile devices , thus giving the UK an opportunity to match the best communication standards in the world.

Source:

http://media.ofcom.org.uk/2012/08/21/ofcom-allows-everything-everywhere-to-use-existing-spectrum-for-4g/

http://everythingeverywhere.com/2012/08/21/everything-everywhere-brand-statement/

 

Written by adm

August 23rd, 2012 at 9:14 pm

Posted in networks

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