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Operators want to cap charges on stolen mobiles

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Operators' joint initiative will protect consumers against high bills for unauthorised calls

Operators’ joint initiative will protect consumers against high bills for unauthorised calls

The UK government in cooperation with major operators announced their initiative to introduce £100 cap in order to safeguard consumers from horrendous bills.

EE, O2, Three, Virgin Mobile and Vodafone are the first major mobile providers that decided to sign a new Code of Practice prepared by Mobile Broadband Group (MBG) and endorsed by the British government. Among many new protection policies in the Code, the most exciting is the introduction of so-called “liability cap” which protects pay monthly customers from being faced with shock bills. The operators established that the cap will be set at £100 so that their customers will not pay more than that if their phone was lost or stolen. The requirement is that customers have to report the incident to the police and their operator within 24 hours.

If you have a PAYG SIM card, you won’t lose much money due to your phone being misused by criminals. In the worst case scenario, you will lose money equal to the value of your phone plus your credit, which probably is never more than 30 quids. Pay monthly customers have much more to lose. National Mobile Phone Crime Unit reports that there are roughly 300,000 mobile phones reported as stolen each year. Some consumers supposedly received bills as high as £23,000 for unauthorised calls made by criminals. Citizen Advice Bureau estimates that in a period of 11 months (from April 2014 to February 2015) thieves were responsible for £140,000 of loss just for the bills on stolen mobile phones.  The new liability cap will give contract customers some peace of mind as they won’t have to worry about the mobile charges that thieves can run up.

Among the members of MBG, only Three UK has introduced such a cap so far. Other operators promised to do so this year. EE said that their cap will be rolled out in the upcoming weeks, Virgin announced it to happen on July 1, Vodafone will follow others this summer, while O2 gave itself a deadline of September 2015.  However, outside the MBG there is one operator that has already thought about the issue.  It is Tesco Mobile which have even lower cap of just £50.

Nevertheless, the official statistics show how big problem stolen mobile phones is. Remember that normally the operator will probably hold you responsible for any charges incurred before informing them and it’s up to them whether they will reduce the bill as a gesture of good will. Even though being robbed of your phone shouldn’t be a likely situation we can see how PAYG SIM cards are superior to PAYM ones in such a case, but thankfully the “liability cap” will protect customers against receiving a shocking bill.

Written by adm

March 26th, 2015 at 5:08 pm

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Virgin Media to offer 4G via EE

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Virgin Media Business has announced that it will provide 4G services to public and private sectors in cooperation with EE.

Virgin media

Virgin media

Virgin goes into 4G with the support of EE, however the service initially will be only available to business customers. It will be offered as part of other telecommunication services available through Virgin. According to the operator, the customers will benefit from such developed because they will have an opportunity to get all different services from one provider thus saving time and money. From the point of view of business sector, 4G services means faster speeds and better connectivity for users and customer administrators. Virgin will support 4G services on 15 smartphones with all major operating systems: Windows Phone 8, Android and Blackberry 10.

Duncan Higgins, Virgin Media Business Director, said “We’re simplifying things for our customers by being the single supplier for all their telecoms needs. With 4G, you can get more done, work flexibly and bring your professional applications together on a single device. Remote working is now the norm and adding 4G to our services increases our customers’ options for working in a way that suits them.”

Retail customers should treat this development as a potential for future 4G services availability for them. However, Virgin Media has not made any announcement concerning 4G for PAYG SIM card users or Pay Monthly customers.

Written by adm

September 26th, 2013 at 10:03 am

Posted in networks

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Virgin Media quarterly report: prepay decline

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Virgin Media’s quarterly report for 2013 informs about a 3.6 per cent rise in its revenue surpassing £1 billion and pre-tax profits of £161.6 million which is more than 20 times the profit in the first quarter of 2012. At the same time, Virgin Media has lost 11,000 mobile customers as its MVNO was hit from the move away from prepay.

Virgin Media

Virgin Media’s quarterly report for 2013 informs about a 3.6 per cent rise in its revenue surpassing £1 billion and pre-tax profits of £161.6 million which gained 35,100 mobile customers but had 75,800 net disconnects in prepay. This time a year ago it had 3.01m of customers while now it has 2.97m. Also its prepay service revenue fell 10% to £32.7m whereas contract service revenue was up 0.6% to £99.3m.

Virgin Media

Virgin Media

Virgin Media CEO, Neil Berkett, comments that the beginning of this year was good for Virgin Media because it “accelerated revenue growth, improved churn, and strong free cash flow growth.” He also adds that its existing customers stay loyal to them but Virgin Media also gained many new customers due to the great value they offer. The statistics are positive and position Virgin Media well for its merger with Liberty Global which will happen later this year.

More about Virgin Media, http://www.virginmobile.com

Written by adm

May 9th, 2013 at 1:01 pm

Posted in networks

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discount for PAYG and PAYM

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Virgin Mobile seems to be attracting students. It gives 15 per cent discount off to Virgin Media mobile and mobile broadband Pay Monthly and pay as you go sim card customers.

discount

Details:

– maximum discount is £100 a month;

– it is for those who have a valid card membership and are existing customers of Virgin Media mobile or want to join Virgin Media mobile and are students;

– it is necessary to fill in an online application form via http://mobileoffers.virginmedia.com/NUS/ (if the form is valid the operator will contact customers directly and apply the discount to their account within 60 days);

– the discount is applied one month in arrears as an air time credit (Pay As You Go) or a discount on the bill (Pay Monthly);

– the promotion is valid for the duration that one maintains a valid NUS Extra card membership (Pay As You Go) or for the length of minimum term if one signs up for one of Pay Monthly contracts or SIM Only tariffs.

Written by adm

April 22nd, 2013 at 11:11 am

Virgin gives unlimited data plans

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Another mobile operator realized that data allowance is the future of mobile contracts and have decided to give its customers unlimited data plans. This time it is Virgin Media that upgrades its tariffs. The most interesting ones are Premiere and Premiere 08 tariffs. Premiere tariff starts at £26 and delivers 2,500 minutes plus unlimited text, data and calls to UK landlines. The other Premiere plan, for which you pay £33 a month, gives the same allowance plus additional 500 minutes to some premium 08XX numbers.  Apart from the Premiere tariffs Virgin Media introduced two cheaper tariffs: Starter and Essential, which respectively cost £18 and £23 a month. The first plan gives 500MB of data, 500 texts and 200 minutes, while the latter provides customers with 1GB of data, unlimited texts and 600 minutes. Virgin Media has also decided to throw in a free mobile insurance to each of the new plans.

Those are the allowances for 24-month long contract, however a monthly SIM-only rolling deal gives a little bit less for a bit less money. For example, Essential tariff which costs £15 as a one month rolling SIM-only deal will allow for 600 minutes, 2,500 text and just 500MB of data. In fact none of the new tariffs give unlimited data to their pay as you go customers.

Should you be interested in more info about new Virgin Media tariffs, go see their website: http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly.html

 

Written by adm

July 3rd, 2012 at 11:01 am

Posted in tariffs&rates

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Mobile phone on British plane

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Mobile phone on British plane

Mobile phone on British plane

Virgin Airlines will present a new service for their customers this year, which is an on-board mobile phone access. Thanks to that, passengers of flights going across the pond will be able to make phone calls, text or browse the Internet. In the beginning only flights between London and New York will have this service and definitely it will be just in the business class. However, in the following months  the system will be expanded to other lines . Hopefully, there will be some phone-free areas as it could be really irritating if someone next to you will chat all the time during a 10-hour long flight. Virgin have not yet announced how much it will charge for this new service, but most probably it will not be less than normal roaming rates.

Written by adm

May 18th, 2012 at 12:01 pm

Posted in oddity

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£9.99 for a PAYG phone deal

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PAYG phone deal

PAYG phone deal

One of the oldest MVNO in the UK, Virgin Media, announced the release of its new phone, VM560. This operator branded mobile is an updated version of Alcatel OT-506, a phone unveiled in Barcelona earlier this year. PAYG phone deal. What’s unique about VM560 is that it will probably be the cheapest PAYG phone on the market. The price of this phone on PAYG Addict tariff will be £9.99, and the deal will be available to anybody who will buy a £10 top-up for the PAYG SIM card sold with the phone.

PAYG phone deal

The phone itself is not a state-of-the-art smartphone, but for the price of 10 pounds you get a solid phone with 1.77-inch screen, 2 megapixel camera, FM radio and WiFi connectivity. Enough to call, text or look up something in the Internet especially for such price.

Virgin Media will start selling the VM560 on September, 19th in black and pink chrome colours.

Written by adm

September 29th, 2011 at 9:46 am

Posted in phones

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Data plan for Virgin Media PAYG customers

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Data plan for Virgin Media PAYG customers

Data plan for Virgin Media PAYG customers

Virgin Media has offered a new interesting data deal for their PAYG customers. They can now buy a 1GB of monthly transfer for 25 quids.  This data allowance will be valid for a period of 6 month from activation, but when you use it up during any month the additional data will be charged at standard rate. However, the customers can check their  balance by texting or logging into their online Virgin accounts.

Virgin Media

The operator representatives said that the deal is their why of giving their PAYG customers a possibility to use their smart phones at a reasonable price. The PAYG mobile web voucher can be bought on Virgin website or at any Virgin Media outlet, just like the PAYG Addict SIM card. The company decided to hold this offer until the 3rd of January 2012.

Source: http://www.virginmobile.com/vm/promos/AddictSIMO.html

Written by adm

June 11th, 2011 at 5:03 pm

Posted in sim cards

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New SIM-only offer from Virgin

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Virgin Media

Virgin Media

Virgin Media proposes new SIM card-only tariffs for as low as £5. In comparison to other Virgin Mobile deals, both standard PAYG and contracts, this one has some advantages. For example, for 5 pounds you have 100 minutes to any network and unlimited free calls within Virgin Media network.  Moreover, it is a 30 day rolling contract, so you can change your tariff with 30 day notice. This makes the SIM-only deal an interesting alternative both for PAYG customers and Pay Monthly ones. However, the drawback is the fact that only customers are eligible for this offer and they have to hurry as it ends on the 31st of March.

Source: https://www.virginmobile.com/vm/paymonthlySimOnly.do

Written by adm

March 14th, 2011 at 7:37 pm

Posted in sim cards

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Phone for less than 1 pound

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Phone for less than 1 pound

Phone for less than 1 pound

Incredibly cheap mobile Alcatel OT-209 is being sold in the  Carphonewarehouse shops. You have to pay only 99p to get it in a pay-as-you-go (payg) deal. Phone for less than 1 pound. With this Alcatel mobile you can get either Orange, T-Mobile, Virgin or Talk payg sim cards. Surprisingly, Alcatel OT-209 ha such features as built-in FM radio and mobile games. Moreover, it is a compact phone that weighs only 65g and has a fairly durable battery that lasts 5 hours of talk time or 400 h in standby mode. This makes Alcatel OT-209 an interesting phone for payg sim offer.

Source: http://www.carphonewarehouse.com/mobiles/mobile-phones/ALCATEL-OT-209/PPAY?src=phoneFinder&tariffNetworks=&clearance=false

Written by adm

November 8th, 2010 at 9:26 pm

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