Archive for the ‘T-mobile’ tag
EE announced that as of February 2, 2015, it stops selling Orange and T-Mobile plans and it won’t produce anymore PAYG SIM cards of these two brands.
It was believed that as a result of the deal with BT, EE will have to scrap their old brands, T-Mobile and Orange, by the time the operator is sold. Shortly after official announcement about the takeover, EE informed customers that their legacy brands are being phased out.
What it means is that since February 2 customers have not been able to get a monthly plan from direct sales channels like EE shops, while indirect channels offer T-Mobile and Orange contracts till the beginning of March. In terms of PAYG SIM cards, the published information says that EE has already stopped issuing new pay as you go SIM cards and all of these available in shops will become obsolete if not activated within a year. It is the last call if you want to become customer of any of the brands.
There are about 19 million customers in T-Mobile and Orange and the change will also affect them. They don’t need to sign a new contract straight away, but when the current one expires there will be no possibility to prolong it. EE has been actively promoting their 4G brand among that 19 million customers and it is said that already most of them are receiving exclusive deals to transfer their mobile services to EE. If you are a T-Mobile or Orange PAYG SIM card customer then it seems that EE will not force you to change the network but it hopes that the switchover will happen naturally as current T-Mobile and Orange pay as you go tariffs will not be updated so customers will eventually move to a network with better rates. It is still unknown how EE will try to attract their legacy brands’ PAYG SIM card customers to their 4G network.
EE explains the introduction of this idea by quoting their newest data which says that more than 90% of their new and upgrading customers choose EE over T-Mobile or Orange. As a result it won’t cause an upheaval if the brands are phased out as customers naturally go to EE. The 4G operator hopes to convert all T-Mobile and Orange customers to their 4G brand in the upcoming future and as so many people choose EE vast majority of customers will not feel forced to choose the new brand over the legacy ones. However, it is clear that EE did not expect such turn of events as last May its CEO stated that the T-Mobile and Orange brands “will stay for years” before finally phased out.
Orange and T-Mobile British websites ceased to exist and all traffic from there is redirect to EE.co.uk, however, it seems that this does not mean the end for those brands in the UK.
Customers might have been surprised lately if they wanted to open either Orange’s or T-Mobile’s websites as these simply do not work anymore. More precisely, T-Mobile website is completely down, while Orange’s has been limited to news, entertainment and sport sections. As a result, it is not possible to order online neither T-Mobile’s nor Orange’s contracts and the same is true in terms of their PAYG SIM cards. If a customer is interested in one of T-Mobile’s or Orange’s products, they need to go to one of EE’s retail outlets.
It is unclear for how long this situation will last. At this time, EE’s management says that there are no plans for ditching Orange’s and T-Mobile’s 3G plans and they hope that customers will shift towards EE’s 4G plans naturally. Nobody knows, however, whether EE will try to persuade old customers to switch to EE by not updating Orange and T-Mobile plans or maybe in the end by completely phasing them out.
Nevertheless, the decision to close Orange’s and T-Mobile’s websites should not come as a surprise because both companies have been working together on the British market since 2012. This is just another step to streamline the joint venture and instead of maintaining three brands stick to one which has in total above 30 million customers.
Rise contract tariff. Due to rising costs and inflation, as EE explains, Orange and T-Mobile customers should be prepared to 3.3% increase to their contract costs. Thus, the average bill will increase 70p per month. However, the operators have created opportunity – price fixing service – to avoid any future price rise for the duration of the contract by paying additional fees according to customers’ monthly plans. The costs will be:
– 50p for those paying below £14.99 monthly,
– £1 for those paying between £15 and £24.99 monthly,
– £1.50 for those paying between £25 and £34.99 monthly,
– £2 for those paying over £35.
The price rise will only affect those on 3G plans whereas those on 4G plans have nothing to worry about. For Orange customers, changes are said to start on April 10th and for T-Mobile customers on May 9th. New customers who joined Orange after 2 December and T-Mobile after 22 January have six-month grace period.
A spokesperson for EE said: ‘As a result of rising business costs, we are having to increase the price of some Orange and T-Mobile monthly plans. Typically the increase will be 70p a month – about the cost of a can of baked beans. At the same time, we have listened to our customers and understand that some would like the option of fixing the price of their monthly plan. That’s why we are also launching a “Fix Your Monthly Plan” option – the first of its kind in the industry. We know prices rises are never great news, but we always aim to offer great value to our customers as well as the best service on the UK’s biggest network.’
Few days ago Everything Everywhere and MasterCard revealed that they will work together to bring NFC payment capability to Orange and T-Mobile customers. This new pre-paid system will allow payments via mobile phone to be made at over 100,000 retail outlets around the country. The joint venture has also announced that the payment system will eventually have also such features as person-to-person money transfers, loyalty rewards and other digital payment services. Marion King, President of MasterCard UK & Ireland, said: “As the use of cash continues to decline, we will be able to provide Everything Everywhere’s 27 million customers with an attractive range of new payment services backed by the processing power and security of MasterCard.”
The cooperation between EE and MasterCard is not something new, as they have been successfully working together on Orange QuickTap and Orange Cash pre-paid card that were launched in 2011. However, Everything Everywhere will not be the first mobile operator that looks into NFC payment as O2 launched the O2 Wallet this year and Vodafone has been working with Visa to bring mobile payment in 2012/2013.
Everything Everywhere, a joint venture of T-Mobile UK and Orange UK, confirmed it will create a third mobile operator brand for 4G services. This comes as a surprise because in the past the idea was to merge T-Mobile and Orange into one brand. However, the marketing masterminds figured it out that a more profitable move would be to create a new identity. This decision came shortly after Ofcom decided to allow Everything Everywhere use its existing spectrum to start providing 4G services from September 11. Other British mobile operators are infuriated by Ofcom’s call as they will have to wait till the spectrum auction later this year, which means they will not start providing 4G network sooner than 2013. The competition is also afraid that Everything Everywhere can take most of 4G network market share as the upcoming iPhone 5 is rumoured to be 4G compatible. This means that a major part of loyal Apple fans may migrate to Everything Everywhere’s new brand should it sell iPhone 5. From the customer point of view both new mobile operator and faster set up of 4G network are good news. New service provider, that is backed by T-Mobile and Orange, means stronger competition on the market and better deals for the customers. Starting 4G network before 2013 will give a possibility to have quicker Internet connection on mobile devices , thus giving the UK an opportunity to match the best communication standards in the world.
T-Mobile has announced that all new customers that choose the Full Monty plan will not be eligible to use mobile tethering. The plan, which was launched earlier this year, offered ‘truly’ unlimited calls, texts and data for 36 quids per month. However, from the 8th of August for all new Full Monty customers the terms and conditions have “excludes tethering” stated next to the “unlimited internet” part. T-Mobile’s spokesperson did not explain why the operator changed the terms of the Full Monty. Most probably new T-Mobile customers started to dramatically drain the operator’s bandwidth so the company had to limit that or the network could fall over. This situation means that right now the British market has only one tariff offering truly unlimited minutes, text and data – the One Plan from Three UK
As to SIM only deals, you can now get them up to £5 cheaper than previously. Previous £15.50, £20.50 and £25.50 cost now 5 quids less, while the £10.50 deal is now £8.50. Additionally, T-Mobile decided to lower their Internet boosters. In some cases it’s almost 50% cheaper now than before, only 15GB booster remained at £19.
On the 1st of February, T-Mobile introduced a new tariff that promises truly unlimited calls, texts and data. TMobile named its new plan The Full Monty. Customers can choose couple of options in the new plan that will cost them between 36£ and 61£. The cheapest version will guarantee unlimited data, text and calls to other T-Mobile customers. Dearer options, between 41-61£, will also grant unlimited text and calls to other networks and better prices on phones. T-Mobile representatives say that the unlimited data may be also used for tethering. Additionally, new customers or people signing a new contract will also get good subsidized offers on the top smartphones, including iPhone 4S and Samsung Galaxy S II.
Everything Everywhere, a joint venture of Orange and T-Mobile, is moving forward with the merger of their mobile coverage. Mobile operators have been working together since last year and until now customers of Orange and T-Mobile could use each other 2G signal. Thanks to it, customers should have less problems with poor mobile coverage, as their mobiles automatically switched between the carriers whenever necessary. From now on Everything Everywhere will give access to 3G coverage of both mobile operators to its customers. This “big 3G switch-on” starts from the third week of October and will be implemented region by region. Everything Everywhere plans to complete this dual 3G mobile coverage access within few months.