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Giffgaff joins the 4G race

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Giffgaff to offer 4G services

Giffgaff is the second MVNO to offer 4G services in the UK

Giffgaff announced that it will start providing 4G services in April 2014.

The community-based MVNO giffgaff is another operator to start providing 4G services to their customers. This MVNO piggybacks on O2, so giffgaff customers will have access to O2’s 4G mobile coverage.  In order to benefit from 4G speeds customers will have to own a 4G-ready smartphone and a 4G pay as you go SIM card. If you don’t know whether your giffgaff SIM card supports 4G you can check it in two ways: either check if there is “4Ggg” written on the back of it or log in to your giffgaff account and use the SIM lookup tool.  Additionally, customers will have to choose a 4G data bundle to experience superfast Internet. Giffgaff released information that initially there will be 2 data tariffs for 4G in their offer. Customers will be able to select either a 1GB data bundle for £10 per month or 2GB one for £12.

In terms of 4G mobile coverage, O2 is constantly developing their infrastructure and will steadily increase its 4G mobile coverage. Currently, 4G services for giffgaff users shall be available in 16 cities and 160 towns which accounts for 32% of total population. However, in one month’s time this may be way higher, so it’s good to check 4G mobile coverage for updates regularly.

Thanks to this move gifgaff will become the second MVNO (after Tesco Mobile) to join the 4G market, but this time the provider will be solely concentrated to tailor the offer to its PAYG SIM card customers. Giffgaff’s target is to convert 25% of their customers to 4G by the end of the year.

Written by adm

March 12th, 2014 at 11:19 am

Phones business

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GiffgaffGiffgaff has changed their strategy and finally executed their plan to start offering handsets to their customers. The operator kicked off with 20 mobiles on offer.

The community-based MVNO, Giffgaff, launched their first range of mobile phones last week. This marks a significant change in their strategy as it was known to be an operator without any customer service or any distribution channel – a pure SIM-only PAYG SIM card provider. However, right now this O2-backed MVNO has introduced a range of phones business for their customers.

phones businessCurrently, Giffgaff’s offer includes such smartphones as Samsung Galaxy S4, Lumia 925, HTC One or Blackberry Q10. It means that apart from an iPhone, the MVNO has all upmarket handsets in offer. All phones are available in a PAYG deal, which means you need to buy a ‘goodybag’ bundle for £10 and the phone will come with Giffgaff PAYG SIM card. If you don’t want to pay the whole amount for the handset at once, there is a possibility to get instalments. This comes with a pleasant twist, as it is usual with Giffgaff. The instalments are offered in cooperation with a peer-to-peer lender RateSetter. This solution connects borrowers and lenders, cutting the banks out of the deal. Thanks to RateSetter customers will get a very good instalment deal without too many additional costs or too high interest rate.

All in all, introduction of a handset range that offers modern phones in a PAYG model at an affordable price may help Giffgaff boost its customer base and increase the market share.

Written by adm

November 30th, 2013 at 8:55 am

Posted in networks

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Giffgaff with handsets

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Giffgaff has officially decided to start offering mobile phones to their customers and plan to test the market during the Christmas period. The official launch will be held early in 2014.

Giffgaff

Giffgaff

The MVNO “run by You” has been recently quickly developing as its customer base is constantly growing and the operator is acclaimed in the industry (Best MVNO award in 2012). Nevertheless, there are customers who leave the operator and 8 out of 10 say that this is due to their need of a new phone. To meet the expectations of customers, the provider decided to start having handsets in their offer. There are no details about when this will happen, but Mike Fairman, Giffgaff CEO, said that they plan to have some handsets on offer during the Christmas period and a full launch will happen somewhere at the beginning of 2014. We still don’t know what handsets are going to be available, but the MVNO’s CEO said that the product range will include around 23 handsets from major manufacturers like Samsung, Nokia and HTC. They also plan to offer iPhones but it is yet not clear which models and whether they will have them in stock from day one.

However, what we know from their official website is that they will not introduce contracts and will remain focused only on PAYG SIM cards. Additionally, the provider will not lock its phones to either O2 or giffgaff (Giffgaff is owned by O2 UK) and there are no price hikes in plans. The operator is consulting its customers on how the offer should look like and what sales model they will employ to motivate customers to buy handsets from them.

We will provide you with more details as soon as there is some official data about the product range and pricing.

Written by adm

October 26th, 2013 at 4:27 pm

Posted in networks

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Giff-gaff

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Giff-gaff plans to start selling handsets and ask their customers to help create handset offers that they are looking for.

Giffgaff is hoping to widen their offer offering mobile phones. It is a revolution for the crowd-backed MVNO as it has only offered SIM-only PAYG deals since its launch. However, giffgaff is known for unconventional methods of doing business. That’s why the introduction of handsets will be done in a unique way too. Giffgaff asked its customers to send their ideas about what handsets they want to see and suggest what content they are looking for. This could be done via hashtag #handsetchallenges on Twitter. All the suggestions will be polled and taken into consideration when creating a mobile phone offer and making it available in the fourth quarter of 2013.

Giffgaff

Giffgaff

The decision to move into mobile phone-selling business is a very bold one for giffgaff. But it was dictated by the fact that many customers left the MVNO because they wanted a new handset. People are both excited and alarmed because of giffgaff’s decision. Some say that it will be interesting to see what the company will come up with that would be competitive to other mobile operators, while other are afraid that it may lead to commercialization of giffgaff.

Written by adm

July 22nd, 2013 at 9:11 am

O2’s compensation for signal issues

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signal issues

signal issues

A huge group of O2 customers experienced signal issues between 12th of July and 13th of July. It was impossible to call, text or access the network in many areas, and now we know that the root of this problem were unprecedented software errors. According to O2 officials around one third from 23 million of O2 customers had no mobile coverage. The problem also affected MVNOs that use O2 network such as Tesco and Giffgaff. As a way of saying sorry O2 decided to compensate for that frustrating 24-hour period without mobile coverage. All contract customers affected by signal issues will get a 10% discount on their July bill, while PAYG SIM card owners will get extra 10% on their first top up in September. But that is not all. As a “gesture of goodwill” O2 is giving £10 voucher to spend in any O2 store and it will be redeemable via Priority Moments between 1st and 30th of September.

MVNOs also decided to compensate affected customers. Tesco Mobile offers the same discount as O2, so 10% of the July bill for contract customers and 10% extra for first top up of pay as you go SIM card customers. Another affected MVNO, Giffgaff, has given their customers additional 10% to their top ups between 19th and 25th of July.

Links to relevant information from mobile operators:

O2:         http://blog.o2.co.uk/

Tesco:   http://phone-shop.tesco.com/tesco-mobile/help-and-support/

Giffgaff: http://community.giffgaff.com/t5/Blog/Our-outage-last-week-a-little-something-to-say-sorry/ba-p/5170086

 

Written by adm

July 25th, 2012 at 12:46 pm

Giffgaff starts a voucher code scheme

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Giffgaff

Giffgaff

Giffgaff, a community-run MVNO supported by O2, has launched a voucher code scheme to increase their customer base. The idea is to give vouchers to new customers, through voucher code websites, with which they can order their Giffgaff PAYG SIM cards that have a free £5 credit. This is the first time that a MVNO used the voucher code website to promote itself. However, this step might prove beneficial as spreading the word virally through such large communities may attract new customers.

A myvouchercodes.co.uk spokesman said “We’re expecting other MVNOs to follow Giffgaff’s movement into voucher codes; it’s only a matter of time.”

Written by adm

March 30th, 2011 at 4:17 pm

Posted in sim cards

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