Archive for the ‘contract’ tag
Recent survey showed that pay as you go customers are more satisfied with their deals than contract customers.
Recently Top Cashback has revealed the results of research that investigated how happy with their tariffs mobile phone customers are. The figures are staggering as 90% of PAYG SIM card users said than they are happy with their payment plans. On the other hand, contract customers were not so content with their tariff as only a bit over 60% said that they are pleased with it. Additionally, over 50% of contract customers switched operators to find a cheaper deal. At the same time 75% of people with PAYG SIM cards believed that their operators offer them the lowest rates on the market, even though less than 60% admits that they were actually comparing tariffs and looking for the best deal.
Such findings may lead to a conclusion that people are not too happy about being tied to a mobile operator for a year or two. They also quite rightly reckon that PAYG SIM cards have the best tariffs available on the market. Unfortunately, it turns out that the majority of Brits don’t thoroughly look into what all operators can offer. We always encourage people to go through current offers and tariffs that both main operators and MVNO provide. You could browse through the information on PAYG SIM card tariffs that is available here at SIM.fm and click on the SIM card links to get to websites of respective operator in order to have an in-depth analysis of their rates and deals. That will take you just couple of minutes but it may save loads of money in the long run.
Remember also that while tariffs and deals are very important you should also check the mobile coverage in your area. It is something that you should not forget if you are living in a rural area or you want to enjoy 4G speeds. For your convenience we have our own mobile coverage webpage where you can easily see which infrastructure MVNOs use and directly go to interactive mobile coverage maps of all British operators.
Vodafone follows Three UK in their commitment to not impose price hikes during the contract, which is in line with the ruling announced by Ofcom.
Initially the response to Ofcom decision to condemn mid-term price hikes wasn’t the most positive among operators. Some of them opposed it or tried to look for some loopholes to go around it and retain the ability to increase contract tariff costs in the middle of the contract. One of the operators, however, promised to keep a fixed price during the duration of the contract and it was Three UK. Now another operator, Vodafone, decides not to impose any price hikes mid-contract.
The Red mobile provider guaranteed all their customers (not only those that joined after January 23) that the price for monthly allowance won’t be changed, so you know that you will pay the same amount of money throughout the whole length of contract. While this is great news for Vodafone’s users they should remember that the operator highlighted that it may tweak with premium, non-geographical rates as well as cost of data/texts outside the allowance. This means that as a contract customer you should be wary of any changes to rates as long as call non-standard lines or often exceed the allowance, even though Vodafone promised to inform everyone about such changes beforehand.
Vodafone UK officials explained why they made such a promise firstly by revealing that they have asked their customers how they feel about mid-contract price hikes and secondly because they want to show their transparency and fairness. In reality the reasons behind it are not as important as the result of it.
We hope that other operators will take the example of Three UK and Vodafone UK and stop increasing prices of contracts in the middle of it. Obviously such price changes may discourage people from signing a contract and drive people towards simple PAYG SIM card solutions.